Find your way around
The agent portal uses a workspace sidebar. Dashboard and Leads appear first, followed by Inventory, Presence, Tools and expandable Settings. On smaller screens, use the menu control to open navigation.
One workspace for your business
Inventory
Listings: Mine · Collaborations · Shared
Pocket listings · Projects · Events
Presence
Profile & microsite · Marketing · Market insights
Tools and settings
CRM opens separately. Expand Settings for Billing, Custom domain, Integrations and Referrals.
Top bar
Search · Notifications · Preferences · Quick create · Account menu
Navigation illustration, not live account data. Your role and permissions determine which entries appear.
Use the header search or ⌘ K / Ctrl K for quick navigation. The notification bell is in the header. Account controls provide sign-out and account settings; they are not separate inventory tabs.
Register and verify your account
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Register
List properties, manage leads and grow your business.
Contact information
Verify your email
Enter the code sent to your registered email address.
- Open Register and choose the appropriate account type. Use your real contact and professional details.
- Complete the registration steps and any package selection shown for your account.
- Check your inbox for the email verification code. Enter it in the verification flow; use resend if the code expires.
- Complete your profile and any required professional or licence information before publishing.
Website registrations for agents, investors and sellers require email verification. The portal banner shows when action is still needed. Telegram connection is a separate setup and does not verify your email.
Sign in and reset your password
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Sign in
Reset password
Use Sign in with your registered email and password. Open the workspace from your account menu after signing in.
Forgotten password
Choose Forgot password? on the sign-in page, request the reset email and follow its instructions. If it does not arrive, check spam and confirm the email address before requesting another.
If a CRM administrator opens the website through impersonation, use that sign-in handoff. A failed or expired handoff should be restarted from the CRM, not reused from an old link.
Dashboard: what needs attention
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Good morning, Alex
Listings by status
Manage →Plan
Pro PackageActive subscription
Manage billing →Get alerts
OptionalNew-lead alerts in Telegram or WhatsApp.
Set up in integrations →Useful context, right here
A snapshot from Market Insights. Open the full page for community comparisons and transactions.
Open full market insights →Dashboard brings together listing and lead activity, account setup and current package information. Available actions include adding a listing and viewing your microsite once its address is configured.
- Resolve email or Telegram setup notices.
- Open new leads and review unpublished inventory.
- Use Billing for package and payment information.
Empty states are normal on a new account. A loading or connection error is not confirmation that you have no leads or listings.
Leads and conversations
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Leads
Open Leads to review enquiries and their available details. Use the filters and search provided, then open a lead for follow-up and the actions your account can access.
The conversation control opens your website conversations. Check the thread before replying so the message stays attached to the correct enquiry. The notification bell provides another route to recent activity.
Connect Telegram from the setup banner or Integrations if you want supported notifications delivered there as well.
Your listings
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
My listing portfolio
Go to Inventory → Listings → Mine. Listing cards show the property image, reference and details; use the available search and filters to narrow your inventory.
- Select Add listing and complete the required property, location, media and permit information.
- Review the details and save. Drafts stay private until published.
- Open the listing detail page to review its gallery, description, features and regulation information.
- Use the publishing or submission action available for that listing. Approval, account access and required information still apply.
The detail view presents the property's public-facing information alongside the agent actions you can use. Where a permit verification link is supplied, the QR code opens the verification page when clicked.
Collaborations: one listing workspace
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Collaboration marketplace
Listing detail
Property description
Full description, grouped amenities and regulation details.
Agent actions
Collaborators
| Tab | Use it for |
|---|---|
| Mine | Your own listings. |
| Collaborations | Finding other agents' listings available for collaboration. |
| Shared | Listings shared through your collaborations. |
Request and manage a collaboration
- Open an eligible listing belonging to another agent.
- Select Request collaboration. This action is also available on eligible public listing details for a signed-in agent, so you do not need to return to the dashboard.
- Complete the request and follow its status. Sending a request does not itself mean it has been approved.
- Use the collaboration controls to review collaborators and the access available to you.
A request button may be absent on your own listing or where the listing or account does not support collaboration.
Pocket listings
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Pocket listings is a separate inventory area for your private property opportunities. Use its add and detail actions rather than treating a pocket listing as an automatically published public listing.
Review who can access the listing before sharing property or owner information.
Projects and unit availability
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Projects
Project availability
| Unit | Bedrooms | Floor | Actions |
|---|---|---|---|
| DEMO-201 | 2 | 2 | Floor plan Sales offer |
| DEMO-202 | 2 | 2 | Floor plan Sales offer |
| DEMO-301 | 3 | 3 | Floor plan Sales offer |
| DEMO-302 | 3 | 3 | Floor plan Sales offer |
| DEMO-401 | 3 | 4 | Floor plan Sales offer |
Open Inventory → Projects and select a project. The detail view brings together project images, description, location, amenities, payment plans and available unit information.
Find a unit without extra navigation
- Summary: review the availability totals, starting price, size range and bedroom mix. Expand a unit group to see its units directly.
- Units: use the available filters and unit search to narrow the table. Tables show five units per page; use the next and previous controls for more.
- Floor plan: open it from the unit row when a plan is available.
- Sales offer: eligible signed-in agents can start an offer for the selected unit from its row.
Check the displayed availability and last-updated information before sharing an offer. Published prices and availability are not a reservation or a guaranteed quotation. Expand payment-plan stages to inspect their instalments.
Events
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Events
Use Inventory → Events to view the event information available to your account. Open an event to review its date, venue and participation details, and use any attendance action shown.
Profile and microsite
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
My Profile
My Microsite
Presence → Profile & microsite → Profile is where you maintain your public identity and professional contact details. Review the saved information before using it in shared documents.
Your microsite
Open Microsite under the same navigation group to manage the options available for your agent website. Use the view link to check the public result and verify its branding and content.
Use your microsite links when sharing properties so the visitor arrives in the intended agent context. Custom domains have a separate setup under Settings.
Marketing and document generation
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Marketing Center
Project unit sales offer
Selected unit
DEMO-301 · 3 bedrooms · 4 bathrooms
Project description and selected details
Presence → Marketing provides your generated document library. Use its search and type filters, preview or download a document, and check the Archive tab for archived items.
| Document | Starting point | Review before generating |
|---|---|---|
| Listing sales offer or brochure | Agent tools on an eligible listing detail page | Property details, selected images, price and your contact information. |
| Project brochure | Project detail agent tools | Project description, imagery and project-level information. This is not a specific unit's bed/bath specification. |
| Unit sales offer | The unit's Sales offer action | Selected unit, editable unit number, bedrooms and bathrooms, price, images and project description. |
- Select the document action and template.
- Review and edit the available fields. A unit offer starts with the project's description; tailor it to the offer if needed.
- Generate the preview and check every page.
- Download or share the completed document using the available action.
Edits in the document form personalise the offer; do not assume they update the project's master inventory. Generation actions depend on account access and are not investor tools.
Market insights
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Dubai market insights
Explore recorded transactions, community trends and available market data.
Illustrative chart, not market figures.
Open Presence → Insights for the market information available on the site. Check the source, date and coverage of a figure before quoting it to a client.
CRM and other tools
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
CRM
Manage pipeline, stages, tasks and deal history there.
Tools → CRM opens the CRM handoff in a new tab for eligible accounts. If access is unavailable, follow the message shown rather than repeatedly opening the link.
Market Map appears in Tools when enabled. The website portal and CRM are connected but have different navigation and permissions.
Billing and packages
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Manage billing
Prices, payment methods and available actions come from your account.
Open Settings → Billing to review the subscription, billing period and payment information returned for your account. Follow the available package-management actions there.
The individual packages are Pro Package and Platinum, with unlimited listings. Check the live Pricing page for current prices and included features; this guide does not duplicate prices or renewal terms.
Agency members may have company-managed billing. A user-seat allowance is separate from listing volume; contact your agency administrator for organisation access.
Connect a custom domain
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Custom domain
Connect your own domain to your microsite.
- Open Settings → Custom domain.
- Enter the domain and follow the DNS instructions shown for your account.
- Make the requested changes at your domain provider and allow time for DNS propagation.
- Run the available verification action and check the domain once setup is complete.
Do not copy DNS values from another account. Domain availability and setup actions depend on your package and account access.
Integrations and account verification
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Integrations
- Open the HotDeals bot in Telegram.
- Press Start in the bot chat, then refresh your connection status.
- Choose which alerts you want below.
Open Settings → Integrations for available connections.
Telegram
- Choose the Telegram connection action in the setup banner or integrations page.
- Open the bot and press Start. Opening its chat alone is not enough to allow notifications.
- Return to HotDeals and refresh the connection status.
A Telegram status badge can require action even after opening the bot. Keep email verification up to date separately; one connection does not replace the other.
Referrals
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Referrals
Invite agents and follow your referral activity.
Open Settings → Referrals to find your referral information and tracked activity. Use the current programme terms shown there for eligibility and rewards; do not rely on an older manual's percentages or payment promises.
Notifications and administration
Illustrated screen preview · example data, not a live account. Controls inside the illustration are not interactive.
Notifications
Delivery channels
In-app — always on
Email digest — follows account settings
Telegram — connect in Integrations
Use the header bell or Notifications to review account activity and open the related item. Telegram delivers supported alerts when connected; it does not replace checking the portal.
Administration → Activity log is permission-based. It appears only for accounts granted access by the CRM. Export requires its own permission in addition to view access, when that action is available.
Troubleshooting
A menu item or action is missing
Confirm the signed-in account, role and permissions. Some actions require an eligible package, ownership or an approved collaboration. Ask your administrator if access looks incorrect.
A project unit shows old information
Compare the unit reference and last-updated information with the CRM. Refresh the page. If it remains stale, report the exact project, unit and changed field so the sync can be checked.
I cannot publish a listing
Review the error, required fields, permit information and account approval. Listing volume is not a package restriction. Report an unexpected restriction with the listing reference instead of changing unrelated account details.
I cannot receive Telegram alerts
Open the linked bot, press Start, and refresh the connection status on HotDeals. Confirm that you connected the intended Telegram account.
A document has incorrect details
Review the template and the selected listing, project or unit. Correct the editable offer fields, regenerate the preview, and check it before downloading. Report incorrect master data to the CRM owner.
A verification link does not open
If the listing has a permit verification URL, its QR code links to that page. Report a missing or stale link with the listing reference and the correct verification URL.